Conflict Resolution


Conflicts can arise when people disagree over values, motivations, perceptions or ideas. Conflict resolution is needed where an agreement cannot be reached and is used to facilitate a peaceful outcome. There are a range of techniques that can be deployed such as negotiation, mediation, diplomacy, and creative peacebuilding. If mismanaged this can cause harm to a business relationship however if this is handled in a respectful and positive way it can keep relationships strong.