Total Quality Management (TQM) drives continuous improvement within all aspects of an organisation by adopting a product quality approach aiming to thoroughly transform the organisation through progressive changes in the attitudes, practices, structures and use of systems. TQM is a culture and as such involves everyone in the organisation and covers every function.
Strong procurement teams are recognized by their stakeholders as integral business partners with a seat at the business leadership table.
Seventy-one percent of CFOs report that procurement lags most other functions in terms of rigor and depth of performance tracking.
Skilful procurement plays a key role at iconic Australian carrier – and brand – Qantas, its CPO Jane Harley tells Anna Scott.
Some people view quality as 'performance to standards'. Others view it as 'meeting the customer’s needs' or 'satisfying the customer' (Reid and Sanders)
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A new era is changing the procurement function, creating broader and deeper roles where buyers also need to be value brokers, and capture, retain and manage talent (Supply Management)
Kaizen is a management strategy that focuses on constant, process-oriented improvement (Imai, 1986)