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Business Process Re-engineering (BPR)


Business Process Re-engineering (BPR) encourages a full scale recreation of an organisation’s process. This is achieved by radically improving performance in customer service, operational costs and overall competitiveness rather than just focusing on localised improvements within functions which may not yield as dramatic a result.

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Quality Management

Some people view quality as 'performance to standards'. Others view it as 'meeting the customer’s needs' or 'satisfying the customer' (Reid and Sanders)

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A new era is changing the procurement function, creating broader and deeper roles where buyers also need to be value brokers, and capture, retain and manage talent (Supply Management)

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Kaizen is a management strategy that focuses on constant, process-oriented improvement (Imai, 1986)

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