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Some frequently asked questions

I’ve forgotten my password, what should I do?
Please go to the online password reminder page, enter your membership number and press submit. An email will arrive with your password.

How do I change my home or work address?
Please login and go to My CIPS to update your profile.

How do I change my e-mail address?
Please login and got to My CIPS to update your profile.

My CIPS member account is suspended, what do I do?
Accounts which are in suspense cannot be accessed. Please contact the CIPS Helpdesk by e-mail (crc@cips.org) or by phone (44 (0) 845 88 011 88).

Which qualification level should I be on?
Please check the joining the program page for this information. If you wish to speak to a customer service advisor please call CIPS on +44 (0) 1780 756 777 and ask for Customer Services, where one of our team will talk this through with you.

I cannot download past papers, what do I do?
Remember to log in using your membership number and password, visit the study support page and click on the links to the past papers you need.

I would like some advice on becoming a member, what do I do?
Please look at our membership page.

What is www.cips.org?
www.cips.org is the Chartered Institute for Purchasing & Supply or the CIPS website. CIPS is an international organisation, based in the UK, serving the purchasing and supply profession. Dedicated to promoting best practice, we  provide a wide range of services for the benefit of members and the wider business community.

How is the website structured?
The website is split into a number of broad sections called 'tabs'. These tabs  represent the major interest areas. Each tab has a main landing page reached by using the strip of links – tabs – across the top of every page. Each of these tabs also has a text-based link in the bottom left hand corner of every page.

How do I find what I want on the website?
Navigate within each tab by using the left menu options. Wherever you are, this menu contains links to the pages in the tab. Colour coding gives a clear visual representation of where you are within the section.

Where can I contact CIPS?
You can contact CIPS for general enquiries using the online feedback form. Simply click on the 'contact us' link at the top right of any page.Certain products and services will also have their own contact details, and these will be found in the sections relating to those areas.

Where do I report technical faults with the website?
Faulty pages or applications, broken links and other technical faults should be reported by emailing web@cips.org

The Chartered Institute of Purchasing & Supply cannot accept responsibility for any errors and omissions on this site or on any site linked to it. Users should verify information found on this or other Internet sites before using it as a basis for decision-making or taking any other action.